Upland Automotive was featured on ABC News Channel 13
2/24/09
watch video here

Here's what customers have said about our services:

"I received two very nices letters from two of your customers complimenting you on your fine customer service. Both Ms. J.B. Staine and Mr. Bill Daly commented that you had gone far and above that which is typically expected in the service station business. We at Exxon appreciate this type of effort with you and your customers. Thank you very much for this kind representation." - JM Thurston (6/1/93)

"I would like to take this occasion to praise Mr. Shakil Sheikh for the understanding and help that he rendered me on this past Saturday. I walked to the Westchase Exxon station on Wilcrest and Westheimer after my car was towed from a shopping center near the Virginia Slim's tennis tournament at the Westside Tennis Club on Wilcrest. I parked in front of a vacant store and didn't notice the difficult to see "no parking signs". Of course, it was designed this way so that the manager of the plaza and the wrecking companies could make money. The manager of a cleaners in the plaza told me that 45 cars have been towed on Friday. Who knows how many were towed on Saturday and Sunday? When I went back on Sunday to photograph the area, a couple of tow trucks were busy towing away two cars. Not only did they tow my car, but they stored it in a wreckin yard so that I had to pay for the towing and storage. Mr. Sheikh was very understanding and even had one of his employees drive me to the storage lot where I paid $84.06 in cash and retreived my car. I really appreciate his help and will endeavor to give him my car business." - Bill Daly (3/29/93)

"I just wanted to let you know how pleased I have been over the years with the Westchase Exxon station. I am one who drives my cars for lots of miles. Therefore, I have had many occasions for major and minor repairs along with routine maintenance. Shakil quicked gained my trust from the time he arrived to the present. I have never had such consistently good service and friendly attitudes from a car service staff. I attribute my satisfaction with the leadership provided by Shakil. I am sure you are pleased with his work." - David Barra (4/26/95)

"I want to take the time to thank you so much for the work you've done for me through the years. I can always rely on you to be fair, honest and reliable. As we've discussed many times, the automotive maintenance business and the problems some businessmen have dealing with customers. I have never felt you would take advantage of me and for that reason I continue to recommend friends of mine to do business with you. I am so excited about the success of your business. You're parents and family should be proud of you. You're the reason America is a great place to live. I also want to thank you for shaing with me storeies about your homeland and what life is like in Pakistan. It has helped Kathy, John-Thomas and myself understand better and develop an appreciation for different lifestyles and religions around the world" - Don Kobos, ABC 13 News (8/2/02)

Mr Shakil Sheikh, President of Upland Automotive, and Marvin Zindler, ABC Channel 13 News

"I received a very nice letter from Ms. Nancy Kelly regarding the fine service you provided to her recently on her tire repair. We thank you for displaying this excellent service oriented attitude. This type of effort is truly appreciated by both the customerr and Exxon. Thank you so much for representing yourself and Westchase Exxon in this matter." -- JM Thurston, Exxon (7/1/93)

"I am excited to inform you that Exxon Consumerr Affairs has received an exceptional compliment from one of your customers. On behalf of Exxon, I want to congratulate you on this example of outstanding customer service. We appreciate your efforts." - Debbie Ibarra, Consumer Affairs, Exxon (9/14/93)

"Shakil Sheikh is a successful business with high ethical standards, a commitment to high quality customer service, and a loyal following of clients. I know this because I am one of his customers and have been for nealy 15 years. He was recommended to me years ago by one of our Westchase Board members. Shakil was running the Westchase Exxon at the time and althought I had purchased gas there, I had not had my cars worked on there. I referred a number of friends and clients to Shakil and they were all treated well. They appreciate that Shakil performs only the work that is needed and stands behind his work. He treats your car like it is his. Unfortunately, since Shakil moved to Upland Automotive, it is too far for me to go for routine maintenance. I am excited that he will be returning to the neighborhood and look forward to seeing him for more services. I think that many of his former clients share this feeling and will be making his business here grow. He will open early or stay late for you and give you a life to your office if you need it. Shakil once loanded me his personal car when mine was being worked on - at not charge of course." - James R. Murphy, President, Westchase District Board of Directors (7/22/95)

"As an employee of Exxon and a patron of your store at the corner of Wilcrest and Westheimer, I'd like to extend my appreciate for the level of service you have demonstrated over the past several years. When you took over at Westchase Exxon, you assumed responsibility for a store which I previously considered to be nothing more than "average". Since that time, you have turned the facility into what I now consider to be one of the highest quality service stations on the west side of Houston. Your store excels in the areas of customer service, appearance and repair quality. Your employees are always smiling, always friendly, and always anxious to help. The store is always clean, attractive, well-groomed and safe. And the repair service has always been exceptional, supported by technicians who have always been very responsive to my needs. Thank you for all your efforts! I'm glad that I live in the vicinity of your store!" - Phil Tschoepe (6/23/96)